Peterman Brothers Heating Cooling Plumbing of Lafayette

Very disappointed. I spoke to them over the phone 3+ times. The lady told me they would have to come to my house to do a quote and then texted me that it was free. They called me multiple times during the day (starting at 8am) saying they could come now. Called my worked even which I didn't approve, texted and called. I had told them at every call that I don't get off of work till 3:30, it didn't matter they just kept on calling. They tell you and have it writing that they will send a pic of who's coming, nope didn't do that either. Two nice men showed up looked at the water heater and then tells me it will be $85 that I need to pay. I refused so he called his boss and stated he made a mistake, that it was at no charge. He also told me he would email me all the quotes that he had mentioned.. nope never did. After seeing that I was frustrated with the company, he insisted that I had to sign approx 10 places. I explained I wasn't comfort signing that it stated I was 100% satisfied with their service when I wasn't at all. He said "Well, this is just in regards to me and my service" I explained that it did not say that. All the gentleman could say was this had never happened before. So I'm the only one ?... I don't buy that. When you show a customer that you aren't listening to the customer and are being shady & lying. You need to leave and everyone should be aware of how you treat potential customers & run Peterman Brother's company.

— Darla